Knowledge centre

Browse or search the marketplace, then place a bid on an auction, buy a fixed-price item, or make an offer. When you win or buy, you pay through the payment service (Stripe) within the time limit shown in your order.

The seller's status — trader or private individual — is shown before you buy. It determines which consumer rights (such as the right of withdrawal) apply to your purchase.

The seller writes the title and description in their own language, and they are translated automatically into yours. If the text is translated, this is shown by the description, and you can display the seller’s original. The listing’s structured fields, such as condition and catalogue number, and the statement on authenticity carry the same value in every language and are shown in your own. If the description and the structured fields say different things, the fields are what has been agreed. This never works against you: if the description says something less favourable to the seller, such as a fault the fields do not state, it stands. See the Terms §5.

You can put fixed-price items in your cart. They are grouped by seller, and you request one combined invoice per seller. When you request it, you commit to the item prices. The seller then adds shipping from their published shipping options and issues the invoice. The estimated shipping cost is a ceiling: the seller can only lower it. If you have won auctions with the same seller, they are always included on the invoice, because they are already bought.

Putting an item in your cart binds nobody and does not reserve the item; someone else can buy it in the meantime. When a purchase counts as made is in the Terms §3 and the model sale terms §2.

After a purchase an invoice is issued in the seller’s name; Philmarket issues it on the seller’s behalf. If you pay by card on the platform, payment is due when the invoice is issued.

If the seller offers it, and the purchase is under the amount limit for offline payment, you can instead pay the seller directly, within the time stated on the invoice. We then delay no payout. If you buy from a trader, your statutory rights still apply, directly against the seller.

If an invoice is not paid, we remind you, and in the end the order is cancelled. The seller can propose a longer period, but it applies only once you accept it. If an order is cancelled after the invoice was issued, a credit note is issued that cancels the invoice. The time limits are in the Terms §7 and §8.

All prices on Philmarket are stated in euro, and you pay in euro, for items, shipping and our own services. In the page header you can choose another display currency. Prices are then also shown converted at an approximate rate from the European Central Bank. The conversion is a guide; what you pay is the amount in euro. Your bank or card issuer may use a different rate when the amount is charged.

Under Watches you gather what you follow:

• Items: watch a listing and you are told if the price drops, when a watched auction is ending soon and when it has ended.
• Sellers: follow a seller to hear about new listings.
• Searches: save a search and we let you know when new listings match it. A saved search can be paused.
• Wishlist: add a wanted item by catalogue number, description or both, or import a list as a CSV file, and we let you know when a seller lists something that matches. Sellers can see which items buyers are looking for, but never who has them on their list.

You choose how you are notified in your notification settings. Watching, following or wanting binds you to nothing and reserves nothing.

You bid by stating the most you are willing to pay, your maximum bid. We then bid on your behalf, in the smallest step needed to keep you the highest bidder, and never more than your maximum. Your maximum is not shown to the seller or to other bidders, with one exception the terms describe.

A bid binds you to the seller as an offer. While the auction runs you cannot withdraw it. You can lower your maximum only while you are leading, and never below the current price. A bid that would take the price over the amount limit cannot be placed.

If a bid is placed in the last minutes of the auction, the auction is extended so that others can respond, a limited number of times. When the auction ends and the highest bid reaches any reserve price, the purchase is made directly between you and the seller.

The bid increments, the extension, the amount limit and the reserve price are in the Terms §3 and §4. What a bid binds you to is in the model sale terms §3.

An auction that has received bids cannot be edited. The seller can, however, post an addition that may only correct or clarify what was already said, and it is shown with the listing.

If the addition corrects something and you bid before the correction, you may withdraw your bids within the period the terms set out, counted from the correction. All the bids you placed before the correction are then withdrawn together, and the price is recalculated from the bids that remain. The auction is extended so that it does not end before that period has run out. You receive a notification, and the listing shows how long you have to withdraw.

An addition that only clarifies or documents what was already said gives no such right and does not extend the auction. See the Terms §4 and the model sale terms §4.

An auction that has received bids cannot be unpublished, and the listing cannot be edited. The seller can, however, end the auction early on one of the stated grounds. Every bid then falls away, and your bid no longer binds you. You are notified and can see the seller’s explanation. The seller remains responsible for what the listing claimed until then. See the model sale terms §4.

Offer. On a listing that accepts offers, you propose a price yourself. The seller can accept or decline it, and you can withdraw it as long as it has not been accepted. If the seller accepts, the purchase is made. An offer has no expiry of its own, but if the seller changes the listing materially, it is released.

Purchase request. If an auction did not reach its reserve price, the seller can offer the highest bidder the chance to buy at a price between the bid and the reserve price. You choose freely. The purchase is made only when you accept the request, and it expires after the period the terms set out. The seller can withdraw it as long as you have not accepted it.

If you instead received an offer after an auction you did not win, see the question about that above. All of this is in the model sale terms §2 and §4 and the Terms §4.

If you watch a listing or have it in your cart, the seller can send you a targeted offer: a lower price of your own on that listing. On the listing it appears as »Private offer from the seller«. The seller only sees how many people received the offer, never who.

The offer is valid until the date shown in it. Receiving an offer does not bind you, and you can decline it or let it lapse. If you accept it, the purchase is concluded, and the seller must then deliver and you must pay, just as with an ordinary purchase. If there is only one item, the purchase is concluded with whoever accepts first.

If you buy as a consumer from a trader, your statutory right of withdrawal applies as with any other purchase. See the Terms §3 and the model sale terms §2.

No. If the sale to the winner did not go ahead, the seller may offer the item to the bidder with the next highest bid, or the one after, at the maximum you entered. It is a new offer: your earlier bid does not bind you, and you are free to choose. Before you accept, you are told what you are committing to, and once you accept, the purchase is binding. If you buy from a trader, you have a right of withdrawal on the new purchase too. The offer expires after the period set out in the Terms §4.

The seller must ship within the time set out in the terms, unless the listing states a longer handling time. The time runs from when the payment is secured, or, for a payment outside the platform, from when the seller has confirmed it. The shipment is recorded on the order, and the seller can add the carrier and a tracking number, which then appear as a tracking link. Above a certain amount with the same seller, a tracked service must be used. If you buy as a consumer from a trader, a statutory outer limit for delivery also applies.

If the item is not shipped in time, you can report it on the order. If the payout to the seller has not been made, we cancel the purchase and refund you in full. This does not apply to a payment outside the platform. The risk in the item passes to you only when it is delivered. On a purchase from another country, customs or other charges may apply, and you are responsible for them yourself.

All of this is in the Terms §6 and §7 and the model sale terms §5.

Report it from your order. If the item has not been marked as shipped when the deadline in the terms has passed, you get the full amount back automatically. If it was shipped but has not arrived, or it is not as described, we delay the payout to the seller while the matter is open, but only up to a published limit, and we do not decide the dispute between you and the seller. Your rights against the seller, including for a faulty item, remain after that limit. This applies when you paid on the platform. The time limits are in the Terms §8.

The seller is responsible for shipping and packaging after a sale. Mark the item as shipped and, ideally, add a carrier and tracking number so the buyer can follow it.

If you pay on the platform (Stripe) the delayed payout applies, whether the seller is a trader or a private individual: we delay the payout to the seller until the waiting period has ended, so you have time to exercise your rights. If the seller is a private individual, or you are buying as a business, you can end the wait by confirming on the order that you have received the item. The money sits in the seller's own account — we do not hold it and give no guarantee. Below the amount limit you may choose to settle offline directly with the seller; we then delay no payout. See Delayed payout, right of withdrawal and returns.

The delayed payout means we delay the payout to the seller for a time after the purchase, so you can receive the item before the money reaches the seller. The money sits in the seller's own connected account with the payment service (Stripe) — Philmarket does not hold it, and the delayed payout is neither a guarantee nor insurance. The payout is delayed only up to a published outer limit, even while a case is open. If you are entitled to a refund during that time, it is paid from the seller's funds. After the payout has been made, your right to a refund from the seller remains, but it then depends on the seller's ability to pay. If you buy from a private individual, you can confirm on the order that you have received the item, and the seller is then paid straight away. The exact periods are in Terms §8.

Before you buy, we show whether the seller is a trader or a private individual. If you buy from a trader, you as a consumer have a statutory right of withdrawal for distance contracts; it applies by law regardless of the delayed payout. If you buy from a private individual, there is no statutory right of withdrawal. What we do then consists of our delaying the payout to the seller and of the rules in these terms that we apply automatically, for example that the buyer gets the full amount back if the seller has not sent the item within the period in §6 and the buyer reports it. We do not, however, decide disputes between buyer and seller, for example about the condition of the item. You can end the wait by confirming on the order that you have received the item; the seller is then paid straight away, and any refund after that depends on the seller. The delayed payout does not itself give you any statutory rights; those follow from the law and from whom you buy.

On the order you can confirm that the item has arrived. What that means depends on the seller.

• Private seller: we pay the seller out straight away, and the waiting period for the order ends, unless a case is open or the payout is delayed for another reason. So confirm only once you have seen that the item is as described.
• Trader: your withdrawal period runs from the day you confirm, and the payout follows only once it has ended. Confirming does not affect your right of withdrawal.

You do not have to confirm. If you do nothing, the seller is paid out on the time limits in the Terms §8.

If the seller is a trader (business) and you are a consumer, you have a right of withdrawal on distance purchases, including online auctions. Between private individuals there is no statutory right of withdrawal. Use it through the withdrawal function in your order. The period and how it is counted are in the Terms §7.

If you buy as a consumer from a trader, you withdraw via the two-step withdrawal function in your order, or with the model withdrawal form, and you receive a confirmation on a durable medium. By law, any unequivocal statement to the seller is also enough. In an auction the contract is concluded at the fall of the hammer; if you want to withdraw before you have paid, you do so by such a statement to the seller.

When you have withdrawn from a purchase from a trader, you send the item back without undue delay and within the return period set out in Terms §8. You bear the direct cost of the return only where the seller informed you of this before you were bound; otherwise the seller bears it. We refund what you paid for the purchase, including the full shipping you paid — today each listing has a single shipping level, so the whole shipping is refunded on a full withdrawal. If the last day of one of your deadlines falls on a public holiday in your country or the seller's, it extends to the next working day.

You show the item was sent with either a tracking number or an uploaded hand-in receipt (which we store encrypted). You may also record that you sent it without tracking, with a date; the reminders then stop. We never require you to use a tracked service. A reminder never says you are late — only that we still lack proof; a delay does not remove your right of withdrawal.

If you have given proof that the item was sent, the refund is made within the period set out in Terms §8, after the seller's short objection window; if the proof comes late, shortly after it. If you have given no proof, the refund waits until the seller confirms the item has arrived.

The return flow is automatic: we apply the rules but do not decide the dispute between you and the seller. If you have presented proof, you are refunded under the default rule — a seller's objection does not defer it. The seller may, within a short objection window (see §8), object only that the proof is false (the number does not exist, the consignment was not handed in, or it is addressed to the wrong recipient); the refund is still made and the seller is referred onward. If neither proof has been given nor receipt confirmed, the amount is paid out to the seller after the period set out in Terms §8, and in any case within the published outer limit. You are then told that your right to a refund from the seller remains, and where to turn: in Finland the Consumer Disputes Board (Kuluttajariitalautakunta), in Sweden the National Board for Consumer Disputes (Allmänna reklamationsnämnden, ARN), or a court. If the seller later confirms receipt, or you provide proof, you are refunded automatically from the seller's balance — this is not a guarantee if the balance is insufficient.

When a buyer has withdrawn and presented proof that the item was sent, the buyer is refunded under the default rule. You may, within a short objection window (see §8), object only that the proof is false — never on the item's condition or a diminished value, which is a separate claim against the buyer and must not delay the refund. An unsubstantiated objection defers nothing, and you may not withhold the refund in any other way or require the buyer to use a tracked service. If the buyer has given no proof and you have not confirmed receipt, the amount is paid out to you after the period set out in Terms §8, within the published outer limit.

If you have withdrawn but still want to go through with the purchase, you tell us so yourself. At your request a confirmation step is opened: because the contract has ended it is treated as a new purchase, so you see a summary of the item and price and confirm with the button “Order with obligation to pay”. You then receive a confirmation on a durable medium and a fresh withdrawal period counted from the confirmation. Neither we nor the seller suggests that you do this — it must come from you.

You must be able to show that the item was sent back. Without tracking or a hand-in receipt, your refund waits until the seller confirms the item has arrived — in practice your biggest risk on a return; so consider sending with tracking or keeping the receipt, but you are never obliged to use a tracked service. You pay the return shipping only where the seller informed you of this before you were bound. You are liable for any diminished value from handling the goods more than was necessary to establish their nature, characteristics and functioning: opening the packaging does not make you liable, but if the item's own packaging is missing or abnormally worn this may count as diminished value — a protective transport wrapper you may replace. Pack the item well, check the address, and prefer an established postal service or carrier: if a parcel is lost or damaged in transit, EU law does not regulate who bears the loss — it is decided by national law. For Finnish buyers, under the Consumer Ombudsman's practice (not statute): if you pay for the return and choose the carrier yourself, you bear the risk until the seller receives the item; if the seller pays and chose the carrier, the risk passes to the seller once you hand in the parcel. If you never received the item — for example if you refused delivery — the trader bears the risk.

The right of withdrawal comes from the law and applies when you, as a consumer, buy from a trader. You can withdraw from the purchase within the withdrawal period without giving a reason. Between private individuals there is no statutory right of withdrawal.

A voluntary return is a promise a private seller can choose to make. If it is on the listing before the purchase, the promise is part of the purchase. You can request a return within the number of days the listing states, counted from when the item was marked as shipped, and the listing states who pays the return shipping. If you request the return in time and send the item back, you get the item price back. You get it when the seller has confirmed that the item arrived, or when you have shown that it was sent and the seller has not objected in time. The shipping to you is not refunded.

A voluntary return is the seller’s own condition, not a statutory right, and it exists only if the listing says so. Both are in the Terms §7.

Create an account and complete onboarding — choose your country and whether you sell as a trader or a private individual — then set up payouts and create your first listing.

If you sell in a commercial or professional capacity you are a trader (näringsidkare); otherwise you are a private individual. A trader's buyers receive statutory consumer rights (e.g. the right of withdrawal). Declare your status accurately — it is shown to buyers.

Before you can publish a listing you need:

• an active subscription, or a right to sell that we have given you;
• a verified phone number and a second sign-in step (a code from an authenticator app);
• on the tiers above Start: the details DAC7 requires;
• as a trader: your business name, address, phone number and email, which are shown on the listing;
• for a stamp or postcard with a high starting price: photos of both the front and the back.

If you want to sell something over the amount limit, you request an exemption while the listing is a draft. To receive payments you also connect an account with Stripe. See the Terms §3, §5 and §10.

Under My account you can mark yourself as temporarily away, with a date and an optional message. It is shown as a notice on your listings and your profile. Away mode changes nothing else: purchases and bids are received as usual. Anyone who buys from you is entitled to have the item shipped within the time the terms set out, or within the longer handling time the listing states. If you cannot ship in time, unpublish the listings that can be bought before you leave. An auction that already has bids cannot be unpublished, and if it is won, the same deadline applies. See the Terms §6.

Yes – forgeries, reference material and repaired or manipulated items may be sold, but only if you disclose it in the listing’s authenticity field, and for forgeries and reference material also in the title. The material must be permanently marked, and the listing must show the back. Forgeries and imitations of stamps that are still valid for postage in any country may not be sold, nor may imitations that can be confused with German ›Deutschland‹ stamps. Offering such material as genuine, or hiding that an item is repaired or manipulated, is prohibited (see the Terms §5 and §9).

Your payout is delayed until the buyer's protection/withdrawal window has passed, then released automatically. The money is in your own connected account meanwhile — we do not hold it. Offline deals are paid directly.

For small sales — below a small per-tier cap — you can let the buyer pay you directly if you enable it. The platform then delays no payout.

You may then offer the item to the bidder with the next highest bid, at the maximum that bidder entered. This applies only when the winner did not pay and the order was cancelled, or when the winner withdrew from the purchase under their right of withdrawal. The offer can be sent only once you have the item and can deliver it: when the refund has been made and you have confirmed that the return has arrived, or when the item was never sent. If the bidder declines or lets the offer lapse, it passes to the bidder with the third highest bid — but no further. The bidder is not bound by their earlier bid and is free to choose. See Terms §4.

You can set a reserve price on an auction. Buyers see whether the listing has a reserve price and whether it has been met, but not the amount. No purchase is made below the reserve price.

If the auction did not reach the reserve price, you can offer the highest bidder the chance to buy at a price between the bid and the reserve price. The offer expires after the period the terms set out. Your tier includes a certain number of auctions with a reserve price; if you want more, you buy reserve credits (see the question about add-ons). See the Terms §4 and §7.

You can temporarily reduce the price of your fixed-price listings, one at a time or across your whole catalogue at once. You set the percentage and choose when the reduction ends. When the end date has passed, the price returns by itself, and you can also remove the reduction earlier.

Buyers see when the reduction started and when it ends. The price is shown as reduced, with the earlier price struck through and the percentage, only if the new price is lower than the lowest price the listing had during a period before the reduction. Otherwise buyers see only the new price. Either way, they pay the new price.

A reduction across your whole catalogue applies to the listings that existed when it started. Listings you publish afterwards sell at their own price.

How far ahead the end date can be, how long and how often the same listing can have a reduced price, and how long your whole catalogue can be reduced in a year are set out in Terms of Use §5. The limits apply to every seller.

Your tier has a cap on registered turnover over the contract year. The cap is shown with the tier’s price on the pricing page. Registered turnover is the price of what you sell through the service, less any discount you have given and without shipping. A purchase counts from when it is made, and is taken off again if it does not go ahead: on cancellation, withdrawal or refund. A purchase settled outside the platform counts the same way, and you report it to us.

When the cap is reached, purchases already under way may be completed. After that you can pause your selling for the rest of the contract year; your listings stay up but cannot be bought. You can also move up to a tier with a higher cap, and you then pay the difference for the time that remains. The cap resets when the contract year renews. See the Terms §9.

Only when the number means something. Once you have concluded enough orders over the past year, and more than a small share of them were cancelled at your request or refunded because nothing was dispatched, that share is shown on your public profile as “orders the seller cancelled or did not dispatch”. The share is taken of all your concluded orders, including those the buyer cancelled or did not pay for. Cancellations the buyer asked for are not counted against you, and the reason given is not taken into account, because it is self-reported. Below either line no figure is shown, but the profile always says when the share is shown: one cancellation out of two orders says nothing about a seller and would be unfair to publish. You can always see your own share and how far you are from the line, and it does not affect where your listings appear. The exact thresholds are in Terms §5.

Philmarket takes no fee on a sale — neither fixed nor variable. What you pay us is the fee for your account according to your tier, and the add-ons you choose to buy yourself, such as a reserve price or promotion of a listing. What is deducted on a sale is the payment service’s (Stripe) own fee: you bear it, and it is taken from your own connected account. These fees differ from one payment method to another and are set out in Stripe’s price list. All of this is in the Terms §5.

Philmarket’s own prices – the subscription and the add-ons – are shown VAT-inclusive. The price of an item is set by the seller, and the VAT on the sale is the seller’s own responsibility; see the Terms §5.

On top of the account fee for your tier you can buy the following, as long as you have the right to sell (Terms §5). Advertising does not require it.

• Reserve credits, to set a reserve price on more auctions than your tier includes. A credit is used when it is attached to an auction, comes back if the auction does not sell, and does not expire. How many you may hold at once, and your right of withdrawal as a private individual, are in the Terms §7.
• Storefront design: a banner, theme, introduction and the listings you want to feature on your storefront page. It is included from the Small tier; on lower tiers you can buy it as a separate add-on paid monthly. Your right of withdrawal as a private individual is in the Terms §7.
• Sponsored placement: a clearly marked place in the carousel on the front page for a limited time. It never moves your listing in the search results (Terms §11 and §12).
• Advertising: clearly marked advertising space. It is sold only to business accounts and needs a connection to philately or a neighbouring collecting field. Every campaign is reviewed before it can be paid for, and nothing is charged for a campaign that is not approved (Terms §12).

The price is shown where you buy. The account fee for each tier, and what the tier includes, are on the pricing page.

You buy sponsored placement for a listing. It is shown for a limited time in a separate, clearly marked carousel on the front page and never moves the listing in the search results. No payment to us changes the search order.

Advertising is a business-to-business service. It is sold only to business accounts and not to consumers, so no right of withdrawal applies. A campaign must have a connection to philately or a neighbouring collecting field. You apply, and we review the campaign before it can be paid for; a rejection comes with reasons. An approval must be paid within the period the terms set out, or it lapses. Advertising space is bought for a fixed run that counts from the day the advertisement is published. If an advertisement breaches the advertising policy we can pause or take it down, as we can after a report or on the decision of a court or authority, and the remaining run is then not refunded. Our users are not profiled; advertisements are shown by placement and schedule.

All of this is in the Terms §11 and §12.

An optional tool that gives an advisory condition indication from your images. It is a quick aid — never a guarantee, an expert opinion, or a certificate.

From up to four of your photos, the tool reads the condition markers that are visible. For a stamp these include a quality grade on the listing’s own scale, perforation, gumming (if the back is shown), hinge marks, soiling and toning. For a postcard they include corner wear, creases and writing on the back. Centering is shown only once the seller has reviewed it, and the cancellation is not shown as the tool’s reading. It is honest about its limits — gum, for example, is the hardest thing to read from a photo — and it never judges authenticity or value. See the Terms §13.

The seller is. AI-assisted Stamp Analysis produces an assessment from the photographs; the seller may correct the measurements, and then chooses whether to publish the assessment. What you see on a listing is the seller’s own statement about the item, on the same footing as the rest of their description — Philmarket does not warrant it and does not approve it before it appears. The tool assesses what is visible in a photograph. It never judges authenticity or value.

Yes, and it happens after publication rather than before. When a seller corrects a centering measurement we check it automatically against the photograph; if the check cannot confirm it, a person looks at the correction — but it stays visible meanwhile. If we do remove one, we tell the seller which ground we relied on and the specific circumstances, and the listing then shows no measurement at all rather than falling back to the tool’s original reading. The seller restores it by publishing a new correction.

The tool is an aid for sellers. It is included in some subscription tiers; what your tier includes is on the pricing page. Buyers cannot buy analyses.

If you buy a tier that includes the analysis as a consumer, it is part of a paid digital service and must match the description in the terms. An automated reading of photographs does not reach the accuracy that could otherwise be expected of a condition assessment. We therefore tell you so specifically before you order, and ask you to accept that particular deviation separately. Without that specific notice and your separate acceptance, the deviation does not bind you, and your statutory rights apply in full. We never ask you to give them up. See the Terms §13.

The perforation gauge helps you measure the perforation from a photo, once you have calibrated it against a ruler or a sheet of paper. The centering tool lets you measure and adjust a stamp’s centering. An adjustment is checked automatically against the photo, and if the check cannot confirm it, a person looks at it.

Both are aids. They do not replace your own judgement or checking, and what you publish is your own statement about the item. If you use them as part of a service you have paid us for, the same rules on conformity apply as for the analysis. See the Terms §13 and §14.

DAC7 is an EU tax-transparency rule (Directive (EU) 2021/514; in Finland, Act 1267/2022). As the platform operator, Philmarket must report certain sellers to the tax authorities each year. It affects you only once you cross the reporting threshold.

You are an excluded (non-reported) seller as long as you stay under both limits in a calendar year: fewer than 30 sales and €2,000 or less in total proceeds. Cross either one and you become reportable for that year.

Your identity and tax details (name, address, tax identification number, and VAT/business numbers where applicable), plus your gross proceeds per quarter, the number of sales, and any fees withheld. Philmarket reports to the Finnish Tax Administration (Verohallinto), which shares the data with the tax authority of your country of residence. See the Privacy Policy.

Philmarket collects the information about you as a seller itself — your identity, your tax identification number and the account payouts go to. On the tiers above Start you provide it before your first listing is published; on Start we ask for it at your first listing and require it when your sales for the year approach the DAC7 limits. Philmarket compiles the transaction totals from the sales on the platform.

Above Start you give the details before your first listing is published; without them the listing cannot be published. Your tax identification number is checked against the European Commission’s service. If the number has the wrong format, your first publication is postponed and you are asked to check it, and you can ask us to examine the number manually.

On Start we ask for the details when you publish your first listing. You can sell while they are missing, but we remind you twice as your sales approach the limits. At the second reminder you cannot start new deals: you cannot list, accept bids or take new purchases. What is already under way is completed. If the details are never given, the account is closed for trading, after a decision by a person. If you give them before then, the steps stop.

We report the details we have to the Finnish Tax Administration. All the steps and time limits are in the Terms §10.

We do not check your identity and never ask for an ID document or a face image. We do check two things. Before you bid, buy or publish a listing, you verify your phone number with a code. As a seller you also set up a second sign-in step, a code from an authenticator app, before you can use the selling features. To sell and receive payments you also connect an account with Stripe, which checks your identity under its own obligations. We store the connected account’s id, whether it can take payments, and some details Stripe gives us about the account, such as its country — see the Privacy Policy, section 2.

If we restrict or suspend an account, we send a reasoned statement — the applicable ground and the specific circumstances — by email, and you may request a review. This follows the P2B Regulation (see Terms §10).

Open a dispute from the relevant order — it's usually the fastest way to resolve a problem, and it's free of charge. We apply the rules but do not decide the dispute between buyer and seller; while a case is open we delay the payout to the seller rather than hold your money. This does not affect your statutory rights — including your right to contact your bank, a competent dispute resolution body (in Finland the Consumer Disputes Board (Kuluttajariitalautakunta), in Sweden the National Board for Consumer Disputes (Allmänna reklamationsnämnden, ARN)), or a court.

See the Privacy Policy. You can export your data at any time from your account settings. That is also where you delete your account, once you have no trades, bids or requests in progress.

As a private individual you have a right of withdrawal on a paid subscription and on add-ons such as the storefront. If you withdraw within the period, you pay only for the time you used the service; the rest is refunded, and the subscription ends. Do it from Billing. The period and how it is counted are in the Terms §7. Traders do not have this right. Creating an account is free, and there is nothing to withdraw from.

After a trade completes, both sides can leave feedback. As the buyer, you rate the seller on five dimensions — item description, image quality, shipping speed, packaging and communication — each 1–5. As the seller, you confirm the trade and can leave an optional thumbs up/down plus a comment — see the next question for why sellers don't rate buyers on a star scale.

This is deliberate. A two-way star-rating system is the single biggest source of retaliation — a seller unhappy with a fair but low rating gives the buyer a bad rating right back, and buyers start softening honest feedback to protect their own record. So seller feedback on buyers is intentionally simple: a trade confirmation with an optional thumbs up/down, never a star scale. That keeps the seller-rating you see as a buyer honest and hard to game, while sellers still get a clean trade record instead of a popularity contest.

It goes through a private "report a buyer" channel instead of a public review — for real issues like non-payment or abusive conduct. Reports are handled manually by us and never turn into a public rating, so your account isn't affected by a seller's frustration over an otherwise fair review.

Reviews are double-blind: yours stays hidden until the other side also submits theirs, or the period set out in the Terms §20 passes — whichever comes first. Both are then revealed at the same time. This stops either side from reading the other's review first and adjusting theirs in response.

You can leave a review once the payment has been released to the seller, and no later than the period set out in the Terms §20, counted from the day the purchase was made.